Last updated: March 29, 2021
At Runcoach, our mission is simple: We want to help you achieve your fitness goals. We believe that we can
best assist you throughout your journey by providing a dynamic training plan just for you. And for this to work,
we need to know a bit about you, your current fitness and your future goals. We very much appreciate that you
are trusting us with your data and in turn, want to be transparent about how we collect, store and use it. After
all, it is your data.
Also Runcoach is our brand name and our company is Focus-N-Fly, Inc., a California Corporation located at
1425 Broadway, #7, Burlingame, CA 94010.
In this section, we want to help inform you about:
- What information we collect
- What we do with your information
- How you can control and manage your data within our platform
- Steps we take to ensure your data remains safe and private
- How to delete your account and all personal information from our servers
NYRR Partnership - Data Share
What information do we collect
This program is in partnership with the New York Road Runners, Inca. a 501(c)(3), New York not-for-profit
organization (“NYRR”). We will share all your information with the NYRR. This can include all activity data,
location information and other details.
Account information: your name, email address, gender, age and personal fitness statistics such as
your finishing time in a 5K, the pace per mile or kilometer you walk or run, the distance that walk or run and
other similar metrics.
Additional information: In order to make our products and services more useful to you, we automatically collect
certain information. This information may include: internet protocol address ("IP address"), browser type,
domain names, access times, operating system, and page and/or feature interactions.
Other information you may choose to provide may include: your photo, your hours of sleep, your resting heart
rate, and your weight.
If you decide to enable auto sync with your wearable device, we may also collect information about your device,
including your device type, manufacturer, model, and operating system, your device ID; and the version of your
When you track a walk or run with the Runcoach mobile app, we collect and use the following information that
your mobile device records: detailed physical information based on monitoring your movements, your activity
intensity, and your activity duration. This data is used to measure your athletic progress.
regarding the date and time of your visit and the information for which you searched and which you viewed.
Cookies are small files that a site or its services provider transfers to your computer's hard drive through
your web browser if you so allow. This enables the sites or service provider to recognize your browser and
visits and compile aggregate data about our site traffic.
Some of the data we collect, including but not limited to your activity data, is subject to the European Union’s
General Data Protection Regulation (GDPR) and thus requires we ask for your explicit consent. At any time you
may withdraw your consent from your account settings, unpair a connected third-party registration to a device or
tracking service and/or delete your account and associated data.
We do not collect any information from anyone under 18 years of age. Our website, products and services are all
directed to people who are at least 18 years old or older unless consent is given by a parent or legal guardian.
What we do with your information
The information we collect from you may be used in one or more of the following ways:
to personalize your experience (your information helps us to better respond to your individual activity needs);
to improve our website or application (we continually strive to improve our product offerings based on the
information and feedback we receive from you), to improve customer service (your information helps us to more
effectively respond to your customer service requests and support needs), to process transactions, to administer
a contest, promotion, survey, or other site feature, and to send periodic emails.
Sharing of Information
When you use Runcoach your first name and last initial of your last name and profile image (generic or photo
that you upload) are publicly searchable in the Runcoach directory. By uploading a photo, you are consenting
to Runcoach's use in the Runcoach directory. All other personal information is kept private unless you
choose to accept an invitation to connect with another Runcoach member or choose to make your profile public
to everyone in the Runcoach community. Be thoughtful of your own privacy needs as you choose what you share
and with whom.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This
does not include trusted third parties who assist us in operating our website, conducting our business, or
servicing you, so long as those parties agree to keep this information confidential with at least the same
degree of care that we use ourselves to maintain your informations' privacy.
We may disclose your personal information to: (a) comply with relevant laws, regulatory requirements and to
respond to lawful requests, court orders, and legal process; (b) to protect and defend the rights or property of
including to protect the safety of our employees or any person; or (d) in connection with investigating and
However, non-personally identifiable visitor information may be provided to other parties for research,
marketing, advertising, or other uses.
We may share information with a parent company, subsidiaries, joint ventures, or other companies under common
control with us.
We may share your personal information for the purposes of a business deal (or negotiation of a business deal)
involving sale or transfer of all or a part of our business or assets. These deals can include any merger,
financing, acquisition, or bankruptcy transaction or proceeding. Any personally identifiable information will
only be exchanged as part of a business deal if all parties to that business deal agree in writing to maintain
the personally identifiable information with at least the same degree of care as we use to maintain its privacy.
How you can control and manage your data within our platform
You can opt-out of communication emails from us via the "opt-out" function located in Account Settings. If you
opt-out, we may still send you non-marketing e-mails including e-mails about your training schedule, accounts,
and our business dealings with you.
You may send requests about personal information via email to firstname.lastname@example.org. You can request to
change contact choices and marketing choices and to update or change your personal information. Changes or
deletions of information can be made after logging into your profile and visiting Account Settings. For help
making changes of data from the platform, please send us a message using the "Contact Us" link below.
Deleting Information and Accounts
You may request that your account be deleted by using the Contact Us link below or by sending an email to
email@example.com. Once deleted, your data, including your account, activities, historical race results,
pace charts and training plan cannot be reinstated.
Your public profile may be displayed in search engine results until the search engine refreshes its cache.
Steps we take to ensure your data remains safe and private
We implement a variety of security measures to maintain the safety of your personal information when you place
an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied information is transmitted via Secure Socket Layer (SSL)
technology and then encrypted into our payment gateway provider's database only to be accessible and partially
viewable by those authorized with special access rights to such systems and who are required to keep the
Although we have taken steps to protect your personal information, you should know that neither we nor any
company can fully eliminate security risks. If a breach of your data is detected, we will notify you as soon as
possible of our awareness of the breach or otherwise as required by law.
Third Party Links to Tracking Devices & Applications
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These
third-party sites have separate and independent privacy policies. We will do our best to ensure they protect
your data with the same level of care which we strive toward but cannot always validate nor be responsible for
the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and
our users and welcome any feedback about these sites.
Terms of Service
Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability
governing the use of our website and application.
let you know we made a change.
The following is a list of Third-Party Vendors we use to provide you the best customer experience.
Registration and contact information:
“Personal Information” such as name, email, contact details or any other
personal content that you provide to us whether through a form or field on our website or any other communication
(e.g. email, phone, post etc.).
“Technical Information” such as browser type, operating system, device type,
IP address and other similar technical information typically received from a browser or device automatically when
visiting or interacting with our Marketing Platforms. This may include the referring URL that led you to our website.
“Usage Information” such as the pages you visited on our website, where you clicked,
searches performed on our website and other similar information related to how you have used our website. It may also include
information related to whether you receive, opened or clicked on any links in an email sent to you.
- first and last names;
- email addresses;
- operating system type and version number, manufacturer and model;
- IP address;
Third party source data
- the website you visited before browsing to the services;
- session date and time; activity status (including first seen, last seen, last heard from - and last contacted);
- pages viewed;
- approximate geolocation data.
- Device details
- Cellular Carrier
- Geographical location